| F.A.Q - Covid 19

In order to help you better understand the current situation about the COVID-19 emergency, we have thought of giving you some answers to the questions you possibly are asking yourself right now.
We hope we will be a support for you both, in case you have already booked your holidays and if you have not yet.

Is it possible to book a holiday in your facility during this period?

Yes, it is. You can contact us via mail or phone. Our staff is operative, however please consider there might be some delay in our replies due to the restrictions in place.

If I book now, will I have to pay the deposit?

If you book in this website a deposit of the 30% of the total amount of the reservation (with a minimum of € 100,00) is requested. However, if you do not feel comfortable with paying the deposit you can contact us via mail and well make your reservation for you. For stays between May and June we decided we will not ask the deposit, for stays from July till September you will be able to pay the deposit up to the 15/06 by bank transfer.

I’ve already booked my vacation, can I cancel my reservation?

If you booked a vacation and the check-in date is close, we recommend you to contact the offices where you booked via mail. We will offer you two options:

You can postpone your stay with no additional cost.
You can cancel your reservation and will get a voucher with the same amount of the deposit.

If you booked a holiday and the check-in date is not close, we kindly invite you to wait before cancelling your reservation. We are optimistic, we believe that the situation will improve and we would like to have you as a guest on our beach.

Until when can I cancel my reservation without losing the deposit?

Following the Covid-19 emergency, we have made our cancellation rules more flexible to meet your needs. You can cancel your reservation free of charge up to 14 days before check-in and you will get back a voucher that can be used for a future reservation in our facility by 30/09/2021.

What is and how does the deposit refund voucher work?

In accordance with the article 88 of decree-law no. 18 of 2020 and article 28 of decree-law no. 9 of 2020, in case of cancellation of the reservation, the deposit paid will not be lost, but converted into a voucher of the same value that can be used until 31.09.2021.

This means that you can use the voucher to postpone the holidays this year or plan those for next year. The voucher can be transferred, so if you cannot come to us even next year, your friends or relatives can use it.

We thank you and we will see you soon !!!

The Staff of the Acenter Agency